Guarding
Stallion Tiger Security has rapidly grown into a highly structured, corporate organization, providing security services to clients who are serious about security and demand superior levels of service.
With a Mission of “providing the client with service excellence through discipline, dedication and development”, and in order to meet the constantly changing needs of our Clients, the Group now consists of seven separate registered companies interfacing to satisfy our Clients complete security requirements.
Stallion Tiger Security has at its heart a disciplined culture and although many security companies in Ghana purport to be running disciplined security operations along similar lines, few actually do.
It is through this intrinsic Stallion Tiger culture that the high levels of discipline, necessary to realise the client’s expectations, are evolved and developed, within a guard force over 1000.
To some, the discipline and parades seem somewhat extreme. It is our experience however, that this is the single most effective means of exercising control over a large force, thereby maintaining the high levels of quality service, that our clients have come to expect.
The intensively managed discipline process, is however softened by a participative management style, a beneficial reward system and various incentive programmes. This ensures that the relationship with our guard force is a “give-give” relationship.
These include the following:
- Bonus awards, which are awarded to the deserving officer by management.
- A promotion from within policy is followed in order to encourage individuals.
- An open – door management policy, where all management are accessible to their staff;
ON-SITE PARADES
The majority of our security personnel are paraded and inspected on site. The following items are inspected to ensure the standard and correctness of the individual being posted:
- Full, neat & clean uniform
- Baton stick
- Rainwear
- Pocketbook & pens (red & black)
- A – Z
- Identity card
- Sobriety
- Ancillary equipment
Attendance checks are done prior to shift change and absent staff are replaced immediately by a trained rostered reliever.
DISCIPLINE
Stallion Tiger Security maintains stringent discipline. Personnel who have not shaved, are dressed in an incomplete or incorrect uniform, and/or arrive late for their shift parade, and are subjected to the relevant disciplinary process.
The security complement provides a front-line public relations function and the image projected is essential, ensuring both the client’s and our image are upheld at all times.
QUALITY ASSURANCE MANAGEMENT
Our Quality Assurance is an Administrative function conducted independently of our Operations and reports directly to the Managing Director.
Our Quality Assurance programme has been developed to provide management, with an independent verification, objective and continued analysis of service levels. Regular site quality audits are conducted and ‘Non-Conformance’ field reports are generated where necessary, for the perusal and action of senior management, facilitating timely and corrective intervention.
We can therefore positively answer the ultimate quality question. “Is the Client receiving the level of service that is promised?”
MANAGEMENT COMMITMENT
Stallion Tiger Security demands dedication from all levels of management. We have a very stable, qualified, experienced management team which forms the backbone of our operation.
Available 24 hours a day, our management are committed to client satisfaction, and with a Guard – Management ratio of 35: 1, our levels of service are unsurpassed in the industry.
ANTI-BRIBERY POLICY
Stallion Tiger Security rewards its personnel for reporting attempted bribery approaches. Our incentive initiatives encourage the reporting of acts of bribery and the controlled, monitored staging of “colluded” theft.
This has resulted in numerous arrests and successful prosecutions of perpetrators. Personnel, who advance the mutual interests of both the client and Stallion Tiger Security, are generously rewarded.
BONUSES
All Operational Managers carry bonus voucher books, the focus of which is the immediate issue of a bonus voucher acknowledging exceptional performance. Security Officers then take these bonus vouchers to the wage clerk who redeems it immediately for cash.
In addition to this, our ground force, who excel in the performance of their duties, are rewarded on a monthly basis and receive special gratuities and awards.
PROMOTION FROM WITHIN
Stallion Tiger Security has a strict internal promotion policy. Should employees show commitment, loyalty, competence and ability, we provide them with the opportunity and means within the company to advance into management positions. This policy provides Stallion Tiger Security with supervisory and managerial staff with a proven track record.
CAPACITY TO MANAGE DECENTRALISED OPERATION
We believe in our people and by selecting the right person for the job, giving them authority, responsibility and most importantly accountability, with the support of the existing infrastructure, we have successfully demonstrated the ability to manage and operate from a decentralized location.
We are proud of the fact that we have successfully maintained the culture of discipline and customer service, in throughout all of our service delivery, and that has come to be expected of us.
